This statement describes what the Library will do for you as a library customer, and as quality services can only be delivered in partnership with our customers, also sets out what you need to do to help us to run the Library more effectively.
Library staff will be helpful and courteous in their dealings with customers and a contact name and telephone number will be provided in all correspondence.
We are committed to securing feedback from our customers through regular surveys and through the use of comments cards, e-mail and other appropriate channels. Please let us know what you think. If you have a suggestion, comment or complaint about our Customer Charter or any aspect of our services, you can let us know by using one of the 'contact us' options.