Employee Assistance Programme (EAP)
The University has a confidential counselling and information service available 24/7 for staff.
The Employee Assistance Programme is available to assist with personal or work-related problems that may be affecting your health, wellbeing or performance.
The following services are available to University of Liverpool staff:
- Short-term telephone/online counselling support - up to six sessions per concern
- Online vClub Information and resources
- Presentation of EAP services to individual teams or departments
- Child and elder information
- Debt counselling
- Physical health and wellbeing support
- Financial information
- Legal information
- Signposting to specialist agencies
HealthHero Assist
HealthHero Assist provides 24-hour counselling, support and guidance for all colleagues, whatever problems they are facing. The service is provided independently by HealthHero and also offers confidential assistance to managers who are supporting individuals at work.
The new and improved web pages include an online chat feature with direct, unrestricted access to an award-winning suite of online therapy courses and booklets around guided self-improvement, removing the barrier for some of having to speak to someone in person.
Log into Health Hero Assist using the following details - please type them in and do not copy and paste - thank you. This HealthHero Setup guide provides step-by-step instructions on how to access HealthHero Assist.
Username: UoL
Password: EAPsupport
Manager support Line
Validium provides managers with an advice line dedicated to discussing managerial issues. The support line provides:
- Guidance when assisting staff with their problems
- A sounding board for managers
- Help with responding to the early warning signs of stress
- Support in developing skills
- The opportunity to refer staff to other Validium services
To access the manager support line dial 0800 3 58 48 58 and select 5.
Go to the page for more information.
Read How The EAP Can Help Managers.
Read the Manager Support Case Studies.
Wellbeing Hub
There is also a dedicated Wellbeing Hub for University staff with links to information and resources which can be accessed on or off campus. Information and resources relate to physical and mental health as well as to personal and professional development and supporting your team and colleagues at work.
Networks and Groups
There are also a wide variety of established staff networks and groups offering peer support, shared experience and guidance:
Networks
Groups
Other resources
The University subscribes to several external wellbeing and mental health resources and services which, although they are promoted to the student body, are also available to university staff.
Similarly, there are a number of trusted external bodies providing wellbeing and mental health support which the University recommends to the student body. Again, these organisations are often available to and equally beneficial for university staff.
Take a look at the External and local Support tab to the right of this one for more information and lots of handy links, as well as some information about local resources recommended by Liverpool, Wirral and Knowsley Councils.
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