Online and Remote Studies: Support

The Librarian supporting online programmes, Dr Paul Catherall can provide advice, one-to-one help and training on a range of issues using the Library remotely, online or overseas.

Note - if you are studying a programme taught directly by a school (or insitute) you can contact the Liasion Librarian for your department.

• Email me using my enquiry form or see my email address. 
• Message or call me on MS Teams (preffered), see my email address to call me on Teams.
• Telephone: [uk 0151] [international +44 151] 79 44345 (call quality, including overseas calls is usually better via MS Teams, see above).
• Schedule a consulation (to meet via Microsoft Teams) - book a Library consultation with Paul to meet using Microsoft Teams (available approx. 9am - 5pm GMT/BST weekdays) - after booking you will be automatically sent an MS Teams link to join the session.
• Staff or students can also book a planned group session, please use use the booking form and specify your required group session requirements such as session topic, location if oncampus, number of atendees and other needs.

Topics your Librarian can support include:

• Using the Library, Searching for or locating resources.
• Reading list support.
• Using ejournals, ebooks, theses and dissertations, reports, data, legal, health and market sources.
• Referencing styles, citation software, developing your bibliography.
• Literature searching, using databases/ collections and Open Access resources.
• Technical, connectivity or ongoing issues accessing Library platforms.
• Staff or module development guidance and support.

Please ensure you have installed Microsoft Teams for voice or video calling (this is also useful for demonstrations via screen sharing), you can alternatively schedule a consultation by telephone, however this is not recommended for longer sessions or demonstrations. 

If you are studying a programme taught directly by a school (or insitute) you can contact the Liasion Librarian for your department. Please see the subject list.

Note - online programmes students can contact the Librarian for online programmes for advice on using the Library, referencing, citation software and related issues.

24/7 Library Enquiry Desk

Browse Library Help or see commonly asked online support questions, if the answer you require is not shown, use our chat, SMS, phone enquiry service.

IT Service Desk (24/7 Support)

Telelephone - [UK 0151] [Int +44 151] 79 44567

Chat (Mon-Fri 9am-5pm), see 'Live Chat' in top right of the IT Support portal.

Email -  please use this Web Form (alternatively email servicedesk@liverpool.ac.uk).

Note - please have your student ID and optionally your 'secret question' ready when contacting IT Service Desk. Activating your university (MWS) login for Library access and other online services

For further password and IT support help please see the following guideline:

If you will be using our physical Libraries in Liverpool, and will be using services such as printing, loaning printed books, bookable study spaces, campus computers or other physical services, please also see our Getting Started guide for campus services. 

Also see the Campus Library Services page for an overview of campus facilities and services for online and remote users.

To access Library eresources, please visit Library Web pages, then supply your UoL username and password when prompted after visiting links to databases, journals, ebooks etc. Note - for help with connectivity, VPN or similar issues please also see our Connectivity and VPN FAQ below.  Please Note, UoL systems now use 'Duo' SMS based authentication, this involves registering a mobile device and inputting an SMS sent to your mobile for additional authentication. 

As an online member of staff working with the University of Liverpool, you are issued with a login (username and password) to access Library resources and other networked facilities such as university email, software and campus workstations (including physical and remote desktop access).
The University of Liverpool has also launched the Outputs Development Hub to support research staff across all stages of creating research outputs. The Hub provides guidance on planning, writing, publishing, and dissemination, with resources on REF, impact, non-traditional outputs, and career progression. It also signposts internal and external training opportunities.

Alumni/ graduates of the University can apply for ongoing access to borrow physical items (this borrowing option requires UK residency), please note, this category of membership does not provide some wider inter-Library/document supply services.

Alumni can also access drop-in access to our full Library E-Resources, if you are travelling from a distance you are advised to discuss your visit before hand with the relevant Library.

Also see the Library's 'Getting Started' guide providing an overview of physical and campus Library services and apps.

For other alumni services including access to some electronic alumni databases such as Emerald and JSTOR, please see the following guide: