If you have ongoing difficulties contact the Librarian for advice.
Students with Laureate
For Help with Laureate's student portal, finance, Laureate's Blackboard, Vital Source or 'online bookstore', see the Centre for Student Success
Activating UoL (MWS) login for Library access
You are emailed an invitation to activate your MWS login when you begin taught modules (http://register.liv.ac.uk) see activation help
Have your student ID and 'secret question' ready when seeking login help.
Log into the Library using your MWS login - Laureate-taught users - the MWS login is different to logins for Laureate systems
You cannot log into the Library using email addresses, use your MWS username e.g. oljonesjl
General technical issues - see Technical guide and further guidance
Tel (24/7): [UK 0151] [Int +44 151] 79 44567, Chat (in normal office hours, Mon-Fri 9am-5pm), email@example.com or Web Form
If you know your current password you can set a new password If you do NOT KNOW your password use this tool (STUDENTS ONLY)
Network problems/ VPN
If you live in these regions and have network issues (e.g. a white page, "connection reset/ refused" error), you may need to try the following -
You should ensure you comply with local regulations when using VPN or similar applications.
Also see further guidance on resolving technical problems.
UoL e-mail (Campus/MWS email)
All students have an MWS email (firstname.lastname@example.org). See Help using UoL email
Students with Laureate also have an @online.liverpool.ac.uk hosted by Laureate, see help for this on the Centre for Student Success.