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Library for Online Programmes: IT Service Desk

Library service for Online Students

Login Status -

Important - 

The 'login status' box is unavailable at present, please use DISCOVER or other links/databases or search boxes as normal, you will be challenged to log in when using databases.



Perma link

Perma URL: send to clipboard

If you have ongoing difficulties contact the Librarian for advice
 

Students with Laureate

For Help with Laureate's student portal, finance, Laureate's Blackboard, Vital Source or 'online bookstore', see the Centre for Student Success
 

Activating UoL (MWS) login for Library access

You are emailed an invitation to activate your MWS login when you begin taught modules (http://register.liv.ac.uk) see activation help
 

Login Support

Have your student ID and 'secret question' ready when seeking login help. 
Log into the Library using your MWS login - Laureate-taught users - the MWS login is different to logins for Laureate systems
You cannot log into the Library using email addresses, use your MWS username e.g. oljonesjl
General technical issues - see Technical guide and further guidance
Tel (24/7)
: [UK 0151] [Int +44 151] 79 44567, 
Chat (in normal office hours, Mon-Fri 9am-5pm), servicedesk@liv.ac.uk or Web Form
If you know your current password you can set a new password If you do NOT KNOW your password use this tool (STUDENTS ONLY)

 

Network problems/ VPN

If you live in these regions and have network issues (e.g. a white page, "connection reset/ refused" error), you may need to try the following -

You should ensure you comply with local regulations when using VPN or similar applications.

Also see further guidance on resolving technical problems.

UoL e-mail (Campus/MWS email)

All students have an MWS email (mwsusername@liverpool.ac.uk). See Help using UoL email 
Students with Laureate also have an @online.liverpool.ac.uk hosted by Laureate, see help for this on the Centre for Student Success.