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You should receive instructions to activate your account during your first week of study. If you have begun your studies but never received an invitation to activate your login, you can try to do so at https://register.liv.ac.uk/
Entering your activation details
You will be asked to enter your ID / card number, Date of Birth and Surname. Personal details must be supplied in same format you supplied at registration for your programme, please see your registration correspondence, learning environment or student portal to check the exact spelling or other special appearance of your family/ second name as supplied when you registered for your programme.
Noting your login details
Please note you are not sent an email confirming your login details, please note these details at the point of activation.
When is my UoL Login active?
Your login should become active within a few minutes following activation.
When you activate your login you will also set a "Secret Question" please note this as you may be asked about your Secret Question in correspondence with IT Helpdesk.
Setting your Password
When you set your password please note this must be at least 8 characters long, it must contain at least one numeric digit and cannot contain any words found in an English Dictionary.
Online students are recommended to log into the Library for Online Programmes at https://libguides.liverpool.ac.uk/online
Note you can also access the University Library Homepage https://liverpool.ac.uk/library this is configured for shelf collections (physical resources held in campus Libraries) and other resources which may not be in electronic format, you should only see electronic/ full text resources when using search options/links shown in the Library for Online Programmes.
For problems activating your login, forgotten passwords and other technical problems, please contact IT Helpdesk. Please note - there is no expiry on the University password, also note you can only activate one login at UoL.
You can reset your password - note, this tool requires you provided an alternative e-mail address when you activated your login.
Activating UoL (MWS) login for Library access (and other services)
You cannot log into the Library using email addresses, use your MWS username e.g. oljonesjl
You cannot typically log into individual databases or commercial journals using their own/ in-built login form. Please log into the Library, then use tools such as DISCOVER, database links/search boxes, Library catalogue, A-Z etc. to access your required database, journal or resource.
See Technical FAQ.
Contact 24/7 IT Service Desk
Tel (24/7): [UK 0151] [Int +44 151] 79 44567, Chat (in normal office hours, Mon-Fri 9am-5pm), see 'Live Chat' in top right of the IT portal.
Email - please use theWeb Form to ensure you supply all required details (alternatively email firstname.lastname@example.org).
Note - please have your student ID and optionally 'secret question' ready when contacting IT Service Desk.
Ongoing Access Problems
if you have ongoing difficulties after contacting IT Service Desk, please contact your Librarian as soon as possible for assistance.
Tools to manage your campus (MWS) login
Change password - you can change your University of Liverpool (MWS) password, you will need to supply a current (or temporary) password.
Your Account - set your 'Secret Question' (may be requested by IT Service Desk) or secondary email (to reset forgotten password).
E-Mail forwarding - use this option to forward emails to your campus email to a preferred email address.
Connectivity Problems - particularly N/E Africa, SE Asia/ mainland China, Russian Federation, Zimbabwe, Mid East, UAE (United Arab Emirates)
If you experience connection difficulties - particularly if you are located in regions such as N/E Africa, SE Asia/ mainland China, Russian Federation, Zimbabwe, Mid East, UAE (United Arab Emirates) - and notice unusual behaviour such as server error messages, blank screen etc. when logging into E-Resources, please see our Technical FAQ.
Web-based email is provided for all University users. You should log into University of Liverpool email using your University (MWS) Username and Password. You can log into University email at: http://webmail.liv.ac.uk Your University email consists of your University username (or alternative Mailname if you have set this), e.g. email@example.com For guidance on using UoL (MWS) email see the IT Service Desk email support page.
Skype user: "ohecampus" or "UoL Library for Online Programmes" Skype Paul now
Skype number: 0151 3241637
Schedule a consulation by Telephone, Skype or Microsoft Teams
You can book a Library consultation with Paul (available approx. 9am - 5pm GMT/BST) weekdays) - you can specify telephone, Skype or Microsoft Teams for chat or video call (use the booking tab above to schedule a session)
You can book a Library consultation with the online Librarian, Dr Paul Catherall (available approx. 9am - 5pm GMT/BST) weekdays) to discuss any issues you have using the Library, or any of the topics shown below -
Using the Online Library Web site, Searching for/ Locating Resources.
Using E-Journals, E-Books, Theses and Dissertations, Reports, Data, Legal, Health and Market Sources.
Referencing Styles, Referencing software, Creating direct links to resources for use in your bibliography.
Literature searching, using databases/ collections and sources on the WWW.
Using Web-based applications, University email or other UoL tools.
Technical/ ongoing issues accessing the Library or individual Library platforms.
Staff/ module developer guidance and consultations.
You can specify Skype or Microsoft Teams for voice or video calling (this is also useful for demonstrations via screen sharing), you can schedule a consultation by telephone but this is not recommended for longer sessions or demonstrations. When scheduling a session please provide your own Skype or Teams address/user details on the form.
Network problems/ VPN
If you live in some world regions (see our connectivity /VPN FAQ) and have network issues - e.g. a white page, "connection reset/ refused" error, you may need to access the Library using an alternative method of connection. Note - you should ensure you consult VPN and related regulations in your region.
Note, some CSD (IT Department) systems such as the Remote Desktop service now use 'Duo' SMS based authentication, this involves registering a mobile device and inputting an SMS sent to your mobile for additional authentication.
Use an alternative Browser VPN, e.g. use a VPN plugin for Chrome, Firefox or other browser.
Remote Desktop service - this provides remote access to a campus PC (including full access to network applications and your network storage on-campus), you can also use this service for Web browsing and access drives/files on your local device, please contact the Librarian for further assistance.
When using freely available third party Web Browsers offering VPN, Proxies or similar applications, you should avoid transmitting any sensitive, financial or personal identifiable information as these services can process this data, or transfer data via other services. External Web Browsers are used at your own risk and are not operated by the University Library.
Library support and scheduled consultations
Please see the Support area of this site for: the Library 24/7 Desk and IT Service Desk for password help.
KnowHow is a UoL service providing study skills, writing and statistics seminars, the sessions require you install Microsoft Teams to connect to sessions (log into Teams with your MWS details in the format MWS firstname.lastname@example.org. For a list of timetabled KnowHow sessions, see a little way down the campus Library homepage or training calendar.
See the Training area in the left menu, then see the Study tab for online KnowHow tutorials you can access at any time on a range of study skills, writing and statistics topics.
Recordings of KnowHow and Library Webinars
You can access previously recorded KnowHow Webinars/ online sessions delivered for student groups by browsing or searching for video on Microsoft Stream (log in with your MWS email@example.com and MWS password to access UoL Stream video recordings), for examples see:
Reading Lists @ Liverpool - staff training is regularly provided on-campus (see RL@L site or the training calendar) you can also contact the Librarian for Online Programmes to schedule one-to-one or group-based staff training via Skype or Teams.
You can also see previous RL@L recorded sessions provided by the Library for staff, explaining how to use the platform. Important - some features mentioned on the RL@L site, guides and recordings such as list reviews, print book stocking/ purchase and scanning are managed differently for online partnership programmes (for partnership programmes, please contact the E-Learning Librarian for advice on these functions).
Training and analyst enquiries provided by specialist databases
Most licensed/ commercial databases provide guides, video, bookable training/ webinars or enquiry services for specialist database advice and analysis. You can also contact the Online Librarian if you have any difficulties or for additional support using individual databases.
See the following database links for analyst enquiries or bookable training/webinars:
For other databases/collections, browse to the individual database where you require guides, training or analyst support (see the Subject page or A-Z of databases), then navigate to the Help, Support or similar area on that database.
MarketLine User guide (PDF), To use Ask an Analyst (custom enquiry service provided by MatketLine) and online videos ensure you have already logged into the Library before visiting MarketLine then see the icon in the top right corner to select these options, also see bookable seminars (with MarketLine).
Also see the Microsoft Learn platform (you can log in using your UoL login in the format firstname.lastname@example.org) to complete certificates on a range of technical and information communications topics.