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Library - University of Liverpool
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Library for Online Programmes

To contact the Librarian by telephone, Skype, email see the 'Online Librarian' tab above.

Also see the Library's LibAnwers (FAQs for Online Programmes) and IT Services 'Quick Start for New Students'

The following support services are available for online students and staff (see above tabs for details) - 

  • Online Librarian - for a range of personal support using the Library, referencing, citation software and Library staff/ developer support
  • Schedule a consultation - you can approach the Librarian via telephone/ Skype or schedule a booked session via Tel, Skype or Teams
  • IT Service Desk - providing 24/7 telephone line, chat (requires log into IT Services portal, office hours only) and email
  • Ask Us - for general Library enquires. e.g. help locating an article or E-Book using DISCOVER
  • Webinars and Support - for bookable/recorded KnowHow study/writing and statistics seminars, specialist database support and video/guides.
  • Also see the Training page (left menu) for online tutorials on using the Library and KnowHow study skills, writing and statistics tutorials.

Activating your UoL (MWS) login to use the Library

When you begin studies, you must activate your network login at

Note for staff with partnership organisations (e.g. Kaplan)

If you are working with UoL as an external staff member (e.g. with KOL or an overseas partnership) you will typically need to have registered as an honorary staff member at UoL before you can activate your MWS login, if you have ongoing difficulties please contact the online Librarian.

When should I Activate my UoL Login?

You should receive instructions to activate your account during your first week of study. If you have begun your studies but never received an invitation to activate your login, you can try to do so at

Entering your activation details

You will be asked to enter your ID / card number, Date of Birth and Surname. Personal details must be supplied in same format you supplied at registration for your programme, please see your registration correspondence, learning environment or student portal to check the exact spelling or other special appearance of your family/ second name as supplied when you registered for your programme.

Noting your login details

Please note you are not sent an email confirming your login details, please note these details at the point of activation.

When is my UoL Login active?

Your login should become active within a few minutes following activation.

Secret Question

When you activate your login you will also set a "Secret Question" please note this as you may be asked about your Secret Question in correspondence with IT Helpdesk.

Setting your Password

When you set your password please note this must be at least 8 characters long, it must contain at least one numeric digit and cannot contain any words found in an English Dictionary.

Online students are recommended to log into the Library for Online Programmes at 
Note you can also access the University Library Homepage this is configured for shelf collections (physical resources held in campus Libraries) and other resources which may not be in electronic format, you should only see electronic/ full text resources when using search options/links shown in the Library for Online Programmes.

Changing your Password

If you wish to change your password at any time, please see our password reset tools.

University Email

You can access your University email using your University login, you can see links to University email when logging into the University of Liverpool Student Portal or by visiting for help using University email please see

Login Help

For problems activating your login, forgotten passwords and other technical problems, please contact IT Helpdesk. Please note - there is no expiry on the University password, also note you can only activate one login at UoL.

Duo (Dual Authentication)

Please note that you now need to supply additional dual factor (Duo) authentication using an SMS code or Duo mobile app to access many UoL systems, such as Office 365 applications online, Remote Desktop Service, Citrix applications and when logging into Library E-Resources/ platforms. 

Logging into UoL Systems / Login Formats

Note, when logging into the Library you should supply your UoL (MWS) username simply by typing your username (e.g. jones321) not an email version nor an email alias such as
Shibboleth login
However, when logging into Microsoft Office 365 applications such as Outlook, Yammer, SharePoint, MS Teams or other Microsoft platforms, you should supply your UoL (MWS) username in the format e.g. and not your email alias e.g.   



Forgotten Password

You can reset your password - note, this tool requires you provided an alternative e-mail address when you activated your login.

Activating UoL (MWS) login for Library access (and other services)

You are emailed an invitation to activate your MWS login when you begin taught modules ( see activation help

Login Advice

You cannot log into the Library using email addresses, use your MWS username e.g. oljonesjl
​You cannot typically log into individual databases or commercial journals using their own/ in-built login form. Please log into the Library, then use tools such as DISCOVER, database links/search boxes, Library catalogue, A-Z etc. to access your required database, journal or resource.
See Technical FAQ.

Duo (Dual Authentication)

Please note that you now need to supply additional dual factor (Duo) authentication using an SMS code or Duo mobile app to access many UoL systems, such as Office 365 applications online, Remote Desktop Service, Citrix applications and when logging into Library E-Resources/ platforms. 

Logging into UoL Systems / Login Formats

Note, when logging into the Library you should supply your UoL (MWS) username simply by typing your username (e.g. jones321) not an email version nor an email alias such as
Shibboleth login
However, when logging into Microsoft Office 365 applications such as Outlook, Yammer, SharePoint, MS Teams or other Microsoft platforms, you should supply your UoL (MWS) username in the format e.g. and not your email alias e.g.   


Contact 24/7 IT Service Desk

Tel (24/7): [UK 0151] [Int +44 151] 79 44567, Chat (in normal office hours, Mon-Fri 9am-5pm), see 'Live Chat' in top right of the IT portal.
Email -  please use the Web Form to ensure you supply all required details (alternatively email
Note - please have your student ID and optionally 'secret question' ready when contacting IT Service Desk. 

Ongoing Access Problems 

if you have ongoing difficulties after contacting IT Service Desk, please contact your Librarian as soon as possible for assistance.

Tools to manage your campus (MWS) login

  • Change password - you can change your University of Liverpool (MWS) password, you will need to supply a current (or temporary) password.
  • Activate account - to activate your University of Liverpool (MWS) account (see our technical guides). You cannot activate you login more than once.
  • Your Account - set your 'Secret Question' (may be requested by IT Service Desk) or secondary email (to reset forgotten password).
  • E-Mail forwarding - use this option to forward emails to your campus email to a preferred email address.

Connectivity Problems - particularly N/E Africa, SE Asia/ mainland China, Russian Federation, Zimbabwe, Mid East, UAE (United Arab Emirates)

If you experience connection difficulties - particularly if you are located in regions such as N/E Africa, SE Asia/ mainland China, Russian Federation, Zimbabwe, Mid East, UAE (United Arab Emirates) -  and notice unusual behaviour such as server error messages, blank screen etc. when logging into E-Resources, please see our Technical FAQ.

University Email

Web-based email is provided for all University users. You should log into University of Liverpool email using your University (MWS) Username and Password. You can log into University email at:  Your University email consists of your University username (or alternative Mailname if you have set this), e.g.  For guidance on using UoL (MWS) email see the IT Service Desk email support page.

For assistance with Laureate Education (LOE) transition issues, if you are remaining with UoL for ongoing studies please see the following guideline provided by the University:

The online Librarian, Dr Paul Catherall can provide advice or assistance on a range of issues using the Library:

  • Enquiry form (you are recommeded to use this email form to ensure all required details are included to assist your email enquiry), or email 

Telephone or Skype for Enquiries (typically available 9-5 GMT/BST):

  • Telephone: [uk 0151] [international +44 151] 79 44345 
  • Mobile: [uk 0] [international +44] 7807106836) 
  • Skype user: "ohecampus" or "UoL Library for Online Programmes" Skype Paul now 

Schedule a consulation by Telephone, Skype or Microsoft Teams

  • You can book a Library consultation with Paul (available approx. 9am - 5pm GMT/BST) weekdays) - you can specify telephone, Skype or Microsoft Teams for chat or video call (use the booking tab above to schedule a session)

Other ways to keep informed/ in touch

You can book a Library consultation (via Skype, MS Teams or Zoom) with the online Librarian, Dr Paul Catherall (available approx. 9am - 5pm GMT/BST) weekdays) to discuss any issues you have using the Library, or any of the topics shown below.

Staff or students can also book a planned group session, please use book using the form above and specify your required group session requirements such as session topic, location if oncampus, number of atendees and other needs.

  • Using the Online Library Web site, Searching for/ Locating Resources.
  • Using E-Journals, E-Books, Theses and Dissertations, Reports, Data, Legal, Health and Market Sources.
  • Referencing Styles, Referencing software, Creating direct links to resources for use in your bibliography.
  • Literature searching, using databases/ collections and sources on the WWW.
  • Using Web-based applications, University email or other UoL tools.
  • Technical/ ongoing issues accessing the Library or individual Library platforms.
  • Staff/ module developer guidance and consultations.

You can specify Skype, Zoom or Microsoft Teams for voice or video calling (this is also useful for demonstrations via screen sharing), you can schedule a consultation by telephone but this is not recommended for longer sessions or demonstrations. When scheduling a session please provide your own Skype or Teams address/user details on the form.

Network problems/ VPN

If you live in some world regions (see our connectivity /VPN FAQ) and have network issues - e.g. a white page, "connection reset/ refused" error, you may need to access the Library using an alternative method of connection. Note - you should ensure you consult VPN and related regulations in your region.   

Note, some CSD (IT Department) systems such as the Remote Desktop service now use 'Duo' SMS based authentication, this involves registering a mobile device and inputting an SMS sent to your mobile for additional authentication. 

Remote access to Files, Applications and VPN (guide/ tutorial)

When using freely available third party Web Browsers offering VPN, Proxies or similar applications, you should avoid transmitting any sensitive, financial or personal identifiable information as these services can process this data, or transfer data via other services. External Web Browsers are used at your own risk and are not operated by the University Library.

See Webinars and Sessions for:

  • Library support via chat/Skype/Tel and bookable sessions (Skype/Teams) on using the Library, your literature search, referencing or referencing software with the online Librarian.
  • KnowHow for online study skills, writing and statistics tutorials, bookable sessions/ stats clinics, also pre-recorded webinars and videos.
  • Training and guides provided by specialist databases/ providers.
  • Direct enquiries/ analyst advice from databases (e.g. MarketLine business analytics).
  • LinkedIn Learning (educational video and certified modules on a range of technical, IT, research and other topics)


The library works with the University Disability Support Team in helping support students with additional needs. Library staff aim to ensure that students with additional support requirements are able to make full use of the Library facilities. In order to take full advantage of all the Library's resources and services it is important to make yourself known to Library staff as soon as possible after starting your course, please contact the Online Librarian to discuss any Library support needs.

  • For an introduction to tools and services for accessibility when using the online Library or University applications see Accessibility and Individual Needs for Library Resources (Tutorial and guide) - you can also contact the Online Librarian for help using Library platforms.
  • Students studying with our E-Learning partner Kaplan Open Learning (KOL) can obtain accessibility support, including help accessing KOL platforms and Vital Source E-Books by contacting student support from your student portal.
  • If you are studying remotely with a University department such as online Veterinary Science programmes, Records Management, a remote PhD or other campus programme, please see the IT Services Accessibility support page and campus Disability Guidance Team for support via campus support teams.
  • SensusAccess - allows you to convert documents into a range of alternate media including audio (MP3 and DAISY), e-books (EPUB, EPUB3 and Mobi) and digital braille. 
  • Access software available via the UoL network - you can use a range of screen reader, magnification and other software by accessing a campus computer using our Remote Desktop service, these include:

ClaroRead - This software assists with reading and speaks back text via your computer. It includes many easy ways to make text clearer and more visible, as well as text checking tools to aid in creating accurate documents.
Dragon Naturally Speaking - Voice recognition software that allows you to dictate documents, search the web, send emails and more using only your voice.
Jaws - Screen reading software that allows blind and visually impaired users to read the screen either with a text-to-speech output or by an easily refreshed Braille display. 
MindGenius - A brainstorming tool that improves productivity by providing an efficient way to capture, visualise and manage information. 
ZoomText - An advanced screen magnification application tailored for low-vision users that enlarges and enhances everything on the computer screen, making it easier to see and use.
Audio Notetaker - Recording software that breaks the process of taking notes into manageable stages, enabling you to focus on listening and understanding in lectures rather than scribbling or typing.
ColorVeil - ColorVeil adds a customisable colour and opacity filter over your desktop screen which can help people with Dyslexia and Scotopic Sensitivity Syndrome, and reduce eye strain. 
Dyslexie Font - With Dyslexie Font, every letter is uniquely shaped, eliminating the common reading errors of dyslexia.
MindView - MindView is a professional mind-mapping software that allows you to visually brainstorm, organise and present ideas.

  • Help using DRM (restricted) E-Books tutorial and guide - this guide provides advice for use of keys/ tabbed browsing, adjusting settings for Web browsing, narration in Adobe and Word applications, help accessing accessible software provided at UoL and related issues, please contact the Online Librarian for additional help using DRM E-Book platforms. Also see this guide for adjusting the speed and other settings in Acrobarts narration feature.
  • Adobe Digital Editions - some of our E-Book collections provide an Adobe Digital Editions version to download, it is possible to use an Adobe Digital Editions book with screen reader software. Adobe Digital Editions 3.0 and above versions are designed to work with assistive technologies on Mac and Windows. You must separately install/enable these applications. Installation instructions can be found on the respective web sites (JAWSNVDA, or Window-Eyes on Windows and VoiceOver on Mac). Version 3.0 and above are designed with support for full keyboard controls (tab navigation and shortcuts), improved text enlargement, and support for high-contrast modes. Shortcuts are listed in the Getting Started eBook that is installed along with the Adobe Digital Editions.
  • Library Disability Support Assistance - accessibility advice for physical Library buildings and campus services, note - some campus Library services such as phyiscal loans require registering for a borrowing account and may require UK residency.
  • Requesting an accessible version of an  E-Book - for support using Library E-Books you can contact or schedule a consultation with the Online Librarian (it can be helpful to include details of the text you require). Students studying with our E-Learning partner, KOL can obtain support for resources supplied via KOL (including Vital Source E-Books) by contacting student support shown in your student portal. If you are unable to use a textbook and require an alternative format for accessibility reasons support is available to seek an alternative format. For campus-delivered programmes, please visit the Library Disability Support Assistance page and see contact details for the accessible texts team. For KOL-based programmes, please contact student support shown in your student portal. For any further textbook issues, or ongoing difficulties please contact or schedule a consultation with the Online Librarian to discuss your needs.

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